How Veeza AI turned WhatsApp into its front door
Veeza AI runs its visa agent on Keiki, so customers across the Global South can apply, pay and get updates without leaving WhatsApp. Since the move, Veeza AI has doubled revenue and tripled usage.
Short answer: Veeza AI helps people with weaker passports apply for tourist visas, and its customers do everything on WhatsApp. When support demand doubled every week, founder Aly Moursy moved its WhatsApp agent to Keiki, which now answers customers in seconds, resolves most conversations without a person, and starts visa applications inside the chat.
Veeza AI helps people with weaker passports apply for tourist visas across the Global South, with the Middle East and North Africa as its launch pad. Its customers don't browse websites. They message on WhatsApp. When demand doubled every week and its founder, Aly Moursy, was answering all of it himself, Veeza AI moved its WhatsApp agent to Keiki. Support stopped being the bottleneck and became Veeza AI's best sales channel.
- revenue since moving to Keiki
- 2×
- usage across Veeza AI
- 3×
- of messaging-infrastructure upkeep saved every week
- 20+ hrs
The company
Veeza AI is a San Francisco company in Y Combinator's Fall 2026 batch. It opened in closed beta in April, moved to public beta in June, and serves travelers in Egypt first.
Five billion people need a visa for almost every trip they take. Veeza AI's goal is to become the operating system for their legal global mobility. Today, it is focused on tourism: the visas people need just to take a trip.
The product takes the hardest part of travel and makes it simple. A UK visitor visa takes 68 steps on the government website and 9 on Veeza AI. Documents are read automatically, questions are merged, and a work-history section becomes "send us your CV." An AI reviewer checks every application for errors and missing documents, and a human visa expert reviews it before submission. Pricing is just as simple: free to start, and you pay only when your application is ready, a one-time service fee of $40 to $80 per traveler, depending on the country, with up to 25% off for groups. Veeza AI also provides certified translations, which embassies often ask for.
The strategy depends on timing. A visa is the earliest signal that someone is about to travel. General travel companies pay heavily to find the small share of people who will take an international trip. Veeza AI meets them at the very first step.
That makes one surface more valuable than any other: the conversation. Every question, update and payment happens there.
WhatsApp is the internet
Aly studied engineering at Carleton University in Canada, worked as a product manager and UX lead at Bell Canada, co-founded the same-day delivery app Dlvvr, and later led the launch of Efreshli AI. He planned Veeza AI the way he had built products before: a polished web experience with conventional support tooling behind it.
"For a regular person in the Global South, WhatsApp is the gateway to the internet. You can't force your customers to follow things you believe in. You need to meet them where they are."
Aly Moursy, founder of Veeza AI
The turning point was small. Customers were messaging Veeza AI's WhatsApp line to ask for the link to Veeza AI's own dashboard. WhatsApp wasn't a support channel for the product. It was how people got into the product. Even after paying, most customers didn't log in again. They asked for status updates, appointment dates and payment links in the same thread, and when the visa came through, they asked the same thread for a flight and a hotel.
Aly traces the habit back to the region's internet history. Broadband was expensive, chat used very little of it, and messaging became the default way to get anything done. When connections improved, the habit stayed. People with a problem don't want another login. They want an answer.
Messaging is where customers already are
Veeza AI's customers aren't unusual. WhatsApp passed 3 billion monthly users in 2025, and Meta has called business messaging "the next pillar" of its business (TechCrunch). And almost all of them live outside the US: WhatsApp counted about 100 million American users in 2024 (WhatsApp). For most of the world, messaging isn't one channel among many. It's how people talk to everyone, businesses included.
People want to reach businesses there, too. In a 2025 Kantar study of 11,056 adults across 22 markets, commissioned by Meta, 73% said they prefer messaging when they contact a business, 72% were more likely to buy from a brand that offers it, and 75% trusted a business more when they could message it (State of Business Messaging). Gartner saw this coming in 2021, predicting that 80% of customer service organizations would abandon native mobile apps in favor of messaging by 2025 (Gartner).
The channel was never the hard part. A WhatsApp line with one person behind it doesn't scale, and a scripted bot can't sell. What was missing was an agent that could do both.
Before and after Keiki
"It just understands user intent so much better. With Keiki I was able to write a much simpler system prompt, and it's smart, and it's funny."
Aly Moursy, founder of Veeza AI
Why it matters
Veeza AI's problem wasn't really support volume. Its most valuable channel had become its biggest constraint. Every conversation was a potential sale and a chance to build trust, and Veeza AI had to turn them away.
Keiki changed what one founder could run:
- Support became a sales channel. The agent answers prospects in seconds, any time of day, and moves them to a paid application in the same thread.
- Aly's time went back to the business. He handles the conversations that need judgment, not the ones that need a lookup.
- Growth could switch back on. With the agent absorbing the volume, the ads that had been paused could run again.
The impact
Keiki took over the conversations that had forced Veeza AI to slow down, at a volume no single founder could answer. Since moving to Keiki, Veeza AI has doubled its revenue and tripled its usage. And because Keiki runs the messaging infrastructure, Aly no longer maintains it himself: that's more than 20 hours a week back, spent on the product and the customers instead.
What's next
Next for the agent are proactive application updates and the same experience on more messaging channels.
"Messaging in the Global South is the internet. Services will happen naturally, now that personal assistants are about to work, on WhatsApp or any messaging platform."
Aly Moursy, founder of Veeza AI
Put your product on WhatsApp
If your customers already message you, your agent should live there too. Connect your API or MCP server, add a WhatsApp line, and let customers reach your product where they already are.
Start building on Keiki or read how to turn your API into a WhatsApp agent.